Grievance Mechanism

Filters

Grievance Type

Country

Case Status

Gender

Date Range

Reporter Role

Anonymity

Countries

with grievance mechanism assigned

Facilities

total monitored facilities

284

Active Cases

open or in progress

1,247

Total Cases

all-time reported grievances

34% of grievances were not resolved within the assigned timeframe

New Cases Over Time

New submissions per week

Resolution Status

Current case distribution

66%

Resolved

66%

In Progress

24%

Escalated

Open

Not resolved within allotted timeframe

34%

Cases by Grievance Type

Total reported cases per category (all time)

Grievance Resolution — Breakdown by Type

Resolution metrics for each grievance category

Grievance Type	Unresolved	Avg / Week	Resolution Rate	Not on Time	Escalation Rate	Reoccurrence

Retaliation

Reported cases of perceived negative impacts following a grievance submission

42%

workers perceive negative changes after filing a grievance

23%

reported suspected retaliation

67%

unsatisfied with response to retaliation report

Most Reported Issues — Retaliation

Effectiveness of Remedy

Worker perceptions of the remediation process and outcomes

61%

trust & confidence — workers believe the tool is safe and effective

54%

satisfaction rate with remedy outcomes

Most Reported Issues — Effectiveness of Remedy